Navigating Troublesome Contractor Behavior

Tips for Project Owners

Updated: Dec 19, 2023

Zara Anderson

Building Permit and Compliance Investigator

Reading Time: 3 mins

Beginning a construction job is like solving a giant puzzle. It cannot be successful unless everyone collaborates. However, project owners may sometimes find it difficult to deal with unpleasant contractors. This article will examine several easy strategies project managers may use to avoid trouble and maintain positive working relationships with contractors—even in trying times.

Talk Clearly from the Beginning

Communicating clearly is crucial to a positive working relationship with contractors. Indicate what you want, what they must do, and the project's objectives. Put all the information in writing by using contracts and written agreements. Ensure everything is documented; don't merely rely on verbal exchanges. This avoids issues later.

Set Rules and Expectations

Make it obvious what conduct is acceptable and unacceptable. This covers proper behavior, when to work, and safety measures for the job site. Put these guidelines in writing so that everyone understands what to do.

Fix Problems Quickly

When something goes awry, act quickly. Resolve the issue as soon as you can. Postponing the project may worsen the situation and cause delays. Address the matter professionally by writing a letter or sending an email.

Write Down Everything

Make a note of anything that occurs while working on the project. Note any conversations, issues, or modifications. This written record may come in extremely handy if there are disagreements in the future.

Get Help When Needed

If issues get too great for you to handle alone, you may need to ask for assistance. Speak with a mediator or legal professional to help resolve the conflicts. They can advise you and ensure that everything is documented correctly.

Say Good Things Too

It involves more than just issue-solving. It's necessary to say nice things sometimes as well. Thank contractors in writing or by email for a job well done. They might desire to keep up their good job as a result.

Work Together

Encourage teamwork and cooperation on the building site following the terms specified in written contracts. Promote collaboration and take on problems as a group. Increased project efficiency and fewer conflicts are the results of a common goal.

Check Progress Often

Keeping an eye on a project's advancement is similar to piloting a ship in uncharted territory. Consistent monitoring alerts project owners to possible problems. Early detection and quick fixes prevent more severe issues, guaranteeing the project's success.

Use Contracts That Reward Good Work

To encourage contractors, include clauses in contracts that reward outstanding performance. These incentives, which resemble employee bonuses, promote excellence by aligning contractors' interests with project success. Establishing a positive loop by praising and rewarding hard work increases commitment and facilitates a more seamless project completion.

Pick Contractors Carefully, Always Choose Licensed Ones

Do your homework on contractors before you hire them. Verify their licensing status and check references. You can check the state license board's website to see if a contractor is licensed. Make sure that contractors you work with are licensed, and make a note of this for your records.

Project owners may find it challenging to work with uncooperative contractors. On a construction project, you can prevent problems by communicating correctly, establishing ground rules, resolving issues promptly, and maintaining written documentation.
Recall to collaborate, speak positively, and monitor your progress. Make careful selections when hiring contractors, and ensure that their licenses are current. Project owners can complete and overcome obstacles by following these easy procedures.

Zara Anderson

Building Permit and Compliance Investigator

A dedicated and results-oriented Construction Compliance Officer with a passion for ensuring that construction projects meet the highest standards of safety, quality, and regulatory compliance.

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